Политика возврата

1. Право на возврат

Вы имеете право на возврат, если:

• Запрашиваете возврат в течение 30 дней с момента первой подписки
• Не использовали сервис чрезмерно (менее 100 сообщений)
• Ранее не получали возврат от AMIGO BUDDY
• Ваш аккаунт находится в хорошем состоянии (без нарушений Условий обслуживания)

2. Refund Process

To request a refund:

1. Contact us at support@amigobuddy.com within the eligible period
2. Include your Telegram username and subscription email
3. Briefly explain the reason for your refund request
4. We will process your request within 3-5 business days
5. Refunds will be credited to your original payment method

3. Refund Timeline

4. Subscription Cancellation

You can cancel your subscription at any time:

• Cancellation takes effect at the end of the current billing period
• You will continue to have access until the period ends
• No refund for partial months after the 30-day guarantee period
• You can reactivate your subscription at any time

5. Non-Refundable Items

The following are generally non-refundable:

• Subscriptions after 30 days of initial purchase
• Renewal payments (except for billing errors)
• Partial month usage
• Services already consumed (messages sent)

6. Special Circumstances

We may offer refunds outside the standard policy for:

• Extended service outages (more than 24 hours)
• Major feature failures affecting core functionality
• Billing errors or duplicate charges
• Other exceptional circumstances at our discretion

7. Dispute Resolution

If you're not satisfied with our refund decision:

1. Contact us again with additional information
2. Request escalation to a supervisor
3. If still unresolved, you may dispute the charge with your payment provider

8. Free Trial

9. Price Changes

If we change our subscription prices:

• Existing subscribers keep their current price for 60 days
• We'll notify you at least 30 days before any price increase
• You can cancel before the new price takes effect

10. Payment Failures

If your payment fails:

• We'll retry the payment up to 3 times over 7 days
• Your service continues during the retry period
• After final failure, your account reverts to the Free Plan
• No refunds for failed payment periods

12. Policy Updates

This Refund Policy may be updated periodically. Changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the new policy.